Ducati

While Ducati's journey may have begun in Italy, it has proceeded all around the world. While the bulk of our production activities are still carried out in Borgo Panigale, the desire to improve the Brand’s competitiveness has even driven us to expand to some of the most complex markets.
Ducati also has ten subsidiaries representing the company all over the world. Each subsidiary is tasked with developing its reference market and coordinating a wide-reaching sales and customer support network that covers 92 Countries, amounting to a total of 790 dealers and service points.

To have their component management area steadily contribute to such technological excellence, Ducati asked Key Technologies to help them introduce a new Parts, Accessories and Apparel catalog based on the E-PARTS platform.

The Parts, Accessories and Apparel catalogs and the management of online ordering, delivery and order tracking processes developed by Key technologies integrate within NDCS, Ducati’s system that supports the worldwide dealers network in the managing of after-sales processes.

Having the latest Ducati catalogs running in the newly released version of the EPARTS tool drastically simplifies the process through which Ducati dealers sell genuine Ducati parts, accessories and apparel.

In detail, the solution implemented for Ducati includes, among others, EPARTS TACS, the web-based EPARTS solution which allows manufacturers to support their processes of analysis and authoring, and EPARTS Explorer , which makes it easier for internal users, dealers, authorized service workshops and end-customers to browse parts catalogs, technical documentation and related after-sales business information interactively.

EPARTS Explorer also supports e-Commerce processes such as the ordering on-line of spare parts and accessories. It integrates with corporate order-management system as well as with other existing systems, while the EPARTS e-Commerce module is the solution that makes online sales more effective and easy to manage.

Also, EPARTS solutions implemented for Ducati are configured as responsive applications, able to optimize the UI/UX both on desktop and mobile devices.

The Ducati Parts and Accessories catalog provides a complete reference of all model specific components and performance parts plus the latest clothing and gear. Parts departments can now easily and accurately locate accessories for their customers. And with seamless integration to NDCS Dealer Management System, parts and accessories can be added to an invoice with one click. Having the latest Ducati catalogs running in the newly released version of the EPARTS tool drastically simplifies the process through which Ducati dealers sell genuine Ducati parts and accessories, reducing costs and times while increasing efficiency and margins of the after-sales processes.