Enterprise After-Sales Business

EPARTS: the leading software platform for after-sales business
Managing after-sales products and services in an efficient way is increasingly turning into an important opportunity for Manufacturers to achieve a competitive advantage in markets that are becoming more and more challenging every day. However, the continuous manufacturing engineering changes and the increasing demand for always more customized products, make the management of the after-sales products and services information increasingly complex.

One of the main aims of the EPARTS solutions ecosystem is to support Manufacturers in the centralization process of the products data coming from the different Manufacturer systems, such as ERP, PLM, WMS, in terms of item master data, eBOM, product features, design changes, for the creation of a centralized Knowledge Base of the after-sales product data and services information that also turns into one of the main pillars for the implementation of the EPARTS software solutions, which are aimed at supporting the Manufacturer internal users in the creation, authoring and management of Digital Parts Catalogs, Technical Documentation and Maintenance Business information, and creating a single-source publishing of the after-sales products data and services information, consistent for the different publication channels, such as:
digital pim

Digital Product Information Portalsto easily find products and services at Serial Number level (e.g. spare parts, accessories, maintenance instructions, ...) and manage Digital Commerce with the Manufacturer.

marketplace

Enterprise Marketplace solutionsthrough the which the Manufacturers can enrich their after-sales products offering on the Digital Commerce platform trough products provided by third-party vendors.

eparts

Any authorized third-party systemas the EPARTS platform is designed to also behave as a headless application, that can make available the product data of the Manufacturer on the basis of a typical API-driven approach.

You choose when and how to grow

EPARTS software solutions can be implemented either as stand-alone solutions or as an ecosystem of integrated solutions, thus enabling end-users to browse across the entire after-sales product and service information consistently. Since our very beginning, after-sales software solutions have been one of our major core businesses. As a result, we have been introducing in EPARTS many proven technologies along with new features and modules over the years, which cover a wide range of market needs.

The EPARTS after-sales software solutions have been already successfully adopted by numerous global Manufacturers in a variety of industries including automotive, components, industrial manufacturing, agricultural equipment, plants and production lines, machinery.
Parts Catalogs and Service Business

Parts Catalogs and Service Business

Each business solution in the EPARTS platform can be implemented either stand-alone or, taking advantage of the consistent business data coding, as an integrated solution, thus enabling the end-user to browse the entire after-sales business information consistently.

Parts and Service Analytics

Parts and Service Analytics

Unleash the power of data with knowledge and insights. The EPARTS platform data analytics modules extract value from the information you already have: dashboards, infographics and KPI to enhance your After Sales strategic decision making.

PIM For After-Sales Business

PIM For After-Sales Business

A Product Information Management (PIM) solution provides a single place to collect, manage and enrich your product information, create a product catalog, and distribute it to your sales and eCommerce channels.

Commerce For After-Sales Business

Commerce For After-Sales Business

Over the last years after-sales product and service offering has turned into one of the largest revenue sources for Manufacturers in many industries. Through the Digital Commerce solutions of Key Technologies, Manufacturers can sell after-sales products and services both to companies and to end-customers, also according to B2B2C business models.

After-Sales Technical Documentation

After-Sales Technical Documentation

Keeping your contents always updated and synced, delivered to the correct recipient systems in the correct version? It’s easier than ever with EDOC: a rule engine platform that enables you to configure, process, dispatch and monitor all of your document requests.

Sidel Services Online

Finding spare parts is now a breeze with Sidel Services Online one-stop e-shopping.

Success Stories